Please take your time to read this before making any purchase. If you have any questions regarding our policies or any other part of our site, products and services that we offer, then please do contact us.

If you would like to get in contact with one of our team members please use the following method:

Office: Mon – Fri 8am – 5pm.

The Polycarbonate Store, UNIT A, Lombard House Belvoir Road Coalville LE67 3PN

Company No: 10446848


When placing an order through us please make sure that you are legally able to, that you are over the age of eighteen, and that you are the card holder. When you place an order a contract is created that is binding and once accepted, we cannot be held responsible for any additional changes, if the job has commenced. Changes to the original specification of a contract after the work has commenced may be subject to modification costs. You will be notified of any extra costs before any new modifications take place.


We always attempt to cut the Polycarbonate Sheets as close as we can to the exact measurements you enter, because of the nature of the cutting process we do have tolerances on our cutting. Twinwall / Multiwall is +/- 5mm on Length and Width, Solid Polycarbomate is +/- 1mm and Acrylic Sheet is +/-1mm


Custom cut to size orders cannot be cancelled if the products have already been produced. This is because these bespoke made products and are made specifically to meet your needs and cannot be re-sold. Products are at your risk from the time of delivery and you will be responsible for the goods.

You are able to return accessories to us at your expense, but must be received in the same packaging as you received them and be in excellent condition. 

**please note there is a 20% restocking fee on all returns of our accessories range.


Prices may change at any time; this will not affect any orders that have already been paid for. Payment, for all orders must be paid by a Credit or Debit Card, PayPal or bacs. All orders placed with www.thepolycarbonatestore.co.uk or by Invoice require full payment at the time of purchase prior to any work being carried out, unless you have an account. Payment for goods shall be as specified, in the buying contract. All products shall not pass to the buyer until they have been paid for in full, unless supplied to a Limited company at The Creative Fabrication Limiteddiscretion.  


We do our best to detail all products as clearly and as closely as we can. We use photographed images of the product items as an example only. Some colours may vary due to stock levels, however we will always try to match them as closely as possible to the images on display.


All text, graphic designs, images and photographs used on this website / through the design process by email may not be copied without prior permission in writing from The Creative Fabrication Limited.


All delivery dates given are subject to stock availability and only estimated delivery dates - if your order is late we accept no responsibility for any incurred fees for labour, late fees occurred from your customer or any other legally binding arrangements third party to us. We strongly advise not to book builders or labourers on site until you have received your order and fully checked the order is correct.

We offer a range of delivery options but we cannot guarantee the delivery dates due to third party couriers.

*Please Note: Some post codes (e.g. Isle of Wight and Scottish Highlands, N Ireland) incur excess shipping charges and we reserve the right to request this from our customers before shipment. Should you decide you do not want to incur this additional cost, you may cancel your order without any extra costs being incurred.


Any Damages or missing items/shortages must be reported with 48 hours of delivery either via phone call or email – sometimes photo evidence of damages may be required.


The Polycarbonate Store offers no guarantee against the installation of our products, all information given from the website, by email, live chat or over the phone is general advise only and we always recommend that our products are installed by skilled tradesmen only.