Our Delivery Service
The Polycarbonate Store delivers polycarbonate sheets, acrylic sheets, roofing materials and accessories to mainland UK addresses within our delivery area. This page explains the delivery charge, estimated lead times and what to arrange before your order arrives.
Before ordering: check delivery availability for your postcode, tell us about access restrictions and allow time for the whole order to arrive and be checked before booking installation work.
For delivery enquiries, email [email protected] with your order number, or use our contact form.
Find the information you need
1) Delivery area and charge | 2) Estimated delivery times | 3) Scheduling and tracking | 4) Receiving your delivery
5) Access and unloading | 6) Safe place deliveries | 7) Delays and unsuccessful deliveries | 8) Checking your order
9) Amendments cancellations and returns | 10) Frequently asked questions
1) Delivery area and charge
Standard delivery costs £30 including VAT per order to mainland UK addresses within our delivery area. One delivery charge applies even if parts of your order arrive separately. We confirm any separately agreed service or additional charge before you commit to it.
We do not deliver to Northern Ireland, the Republic of Ireland, the Channel Islands or offshore UK islands. For mainland addresses in postcode areas TR, SA, LD, SY, LL, PA, PH, IV and KW, contact us before ordering so we can confirm availability and the estimated lead time. These postcode areas are not all excluded, but may need additional time or a delivery check.
2) Estimated delivery times
The area names below correspond to the delivery map on our website:
- Main delivery areas: North (1), North (2), South, London North and London South: 3 to 10 working days.
- Extended delivery areas: Scotland, Devon, South Coast, Wales and North Wales: 7 to 14 working days.
- Larger orders: may take up to 3 weeks.
- Evolution Canopies: typically 2 to 4 weeks from order confirmation.
Lead times depend on stock, the products ordered, order size and location. Particular bespoke products or remote addresses may take longer; we will explain the estimate for your order. The regional estimates above already reflect route scheduling, so there is no separate general weekly route lead time to add.
Working days are Monday to Friday, excluding bank and public holidays. The day you place the order is not counted; the next working day is day 1. Delivery dates and arrival windows are estimates and are not guaranteed.
3) Scheduling and tracking
Once your order is scheduled, we email your estimated delivery information. If you contact us for an update before delivery, we can provide the planned dispatch date where available. This is when we expect the goods to leave the warehouse, rather than when they will arrive. Delivery dates are always estimated.
Some orders arrive in separate parts. Check each delivery against your order confirmation; one delivery does not necessarily complete the order.
Where we provide a tracking link on delivery day, it is not live vehicle tracking and does not guarantee an arrival time. For an update, or if the advised delivery period has passed, contact our Customer Service team.
4) Receiving your delivery
Deliveries are typically made between 7am and 7pm. For weekly routes, we cannot give a precise arrival time. Any time window provided is an estimate and is not guaranteed. You do not need to wait at the property for standard kerbside delivery; the driver will try to leave goods safely at their discretion. Send the information in section 6 before order processing. Unloading assistance required under section 5 must still be arranged.
Check that your telephone number is correct and keep your phone available. Routine calls before arrival are not part of the service, although a driver may contact you about access or unloading.
5) Access and unloading
Tell us before ordering about narrow roads, low bridges, vehicle size or weight restrictions, limited turning space, permits, restricted parking, construction sites or other access issues. We use commercial vehicles of different sizes; do not assume a small vehicle will be used. Contact us before ordering if access depends on a particular vehicle.
Delivery is to a safe, accessible kerbside unloading point. Drivers do not carry goods through buildings, move them beyond the property boundary or lift them onto roofs or scaffolding.
Our fleet operates a single driver service. For goods exceeding 5m in length, suitable assistance must be available to unload safely. Tell us before ordering if you cannot provide assistance or have concerns about access, so we can discuss the arrangements. We will not unload where it is unsafe.
6) Safe place deliveries
Before we process your order, send clear written instructions and photographs showing your preferred safe place, access and any restrictions. Choose a secure, sheltered location suitable for the size and type of goods. This information helps the driver assess where the goods can be left when you are not at the property.
On arrival, the driver decides whether the goods can be left safely. Your preferred location cannot be guaranteed and may differ from the place the driver considers suitable. Providing instructions and photographs before processing helps us discuss essential requirements in advance. Tell us if there is anywhere the goods must not be left.
We will take reasonable care when leaving goods and follow any specific delivery instructions we have accepted. Driver discretion does not remove your statutory rights. If no suitable safe place is available, or the goods cannot be unloaded safely, we will contact you about the next step.
7) Delays and unsuccessful deliveries
We will update you about significant delays and discuss the next steps. If you need to change delivery arrangements, contact us promptly. Changes may not be possible after loading or route allocation, but this does not remove a cancellation right for eligible goods.
If delivery fails because of incorrect information, undeclared restrictions or missing agreed unloading assistance, reasonable additional costs caused by that failure may apply. We will explain the basis and agree the arrangements before redelivery. We do not charge you for a delivery failure caused by us.
Your rights if we miss an agreed delivery period, or if a significant delay occurs, are explained in our Terms and Conditions. Estimated dates do not remove those rights.
8) Checking your order
Check items, quantities and condition as soon as possible after delivery and before cutting, drilling or installation. Please report visible damage, missing items or incorrect goods within 7 calendar days so we can raise the issue promptly with the manufacturer, supplier or distribution team. We prefer to hear within 72 hours. Neither period removes statutory rights or prevents a later fault being reported.
Email [email protected] with your order number, the items and quantities affected, a description, photographs of the goods and a photograph of the delivery note where available.
Do not install or alter goods with a visible problem; contact us first. Signing a delivery note does not automatically remove your rights. See our Terms and Conditions for responsibilities and remedies.
9) Amendments cancellations and returns
Contact us promptly if you need an amendment or cancellation. Eligibility, notice periods, return arrangements, administration fees and refunds are explained in our Returns and Cancellations Policy and Terms and Conditions.
Dispatch, preparation or route allocation does not remove an eligible consumer cancellation right. The separate change of mind exclusion for goods made to your individual specifications, including cut to size and bespoke sheets and canopies, remains as explained in those policies.
10) Frequently asked questions
Who can I contact for ETA requests?
Email [email protected] with your order number for an estimated time of arrival (ETA) update. Once the order has been processed and allocated to a route, we can review the available information and provide an update. If you contact us before delivery, we can give you the planned dispatch date where available. Delivery dates and arrival windows remain estimates.
Do I need to tell you about project deadlines?
Yes. Tell us at the point of enquiry or sale if your order is needed for a project deadline or installation date. We will discuss the available arrangements, but delivery dates and time windows are not guaranteed. Wait until the whole order has arrived and been checked before booking installers, labour or equipment.
Do I need to inform you about access or delivery restrictions?
Yes. Tell us before your order is processed about any restrictions, including:
- Vehicle weight, width or height restrictions.
- Low bridges or narrow access roads.
- Congestion charge zones, restricted parking or permit requirements.
- Construction sites or limited turning space.
Missing access information may cause delays or an unsuccessful delivery. Reasonable additional costs caused by undeclared restrictions may apply; we will explain the basis and agree arrangements before redelivery. We do not charge for failures caused by us.
Can my delivery be left in a safe place?
Yes, where the driver considers it safe and suitable. You do not need to wait at the property for standard kerbside delivery, but any required unloading assistance must still be arranged. Send clear instructions and photographs before order processing, including any location where goods must not be left. The driver assesses the location on arrival; your preferred spot cannot be guaranteed. We will follow specific instructions we have accepted and contact you if no suitable place is available.
Are delivery dates guaranteed?
No. Delivery dates and lead times are estimates. We aim to meet the advised timeframe and will update you about significant delays. This does not remove your rights if we fail to meet our contractual responsibilities.
Will I be notified before delivery?
Yes. Once your order has been scheduled, we email your estimated delivery information. We do not routinely email a dispatch date; you can contact us for the planned dispatch date where available. This is when goods are expected to leave the warehouse, rather than a confirmed arrival date.
Can I speak to the driver before delivery?
We do not offer routine calls before delivery. Drivers may contact you on delivery day about access or unloading. Provide a mobile number and, where available, a landline number, and keep your phone available. Send essential instructions to Customer Service before order processing.
Do bank holidays affect delivery?
Yes. Bank and public holidays are excluded from working day calculations and may affect route schedules. Tell us about a specific project deadline before ordering.
What type of vehicles do you use for delivery?
Vehicle size depends on the route and order. Most local deliveries use 3.5 tonne vehicles, while longer distance weekly routes typically use 18 tonne vehicles. Tell us before order processing if access requires a particular vehicle; do not assume a smaller vehicle will be used.
If an order cannot be accommodated on its planned route, it may move to the next available delivery day for your postcode. We will update you about significant changes; your rights concerning delivery delays remain unchanged.
Are delivery times or drop numbers guaranteed?
No. Any time window, drop number or route position provided is an estimate. For weekly routes, we cannot give a precise arrival time because timings may change as the route progresses.
Do you offer delivery tracking or timed delivery slots?
Our kerbside deliveries operate with a single driver and are scheduled by route. We can provide a tracking link on delivery day, but this is not live vehicle tracking. Any arrival window provided is estimated and is not a guaranteed timed slot.
What are working days?
Working days are Monday to Friday, excluding bank and public holidays. Our office and warehouse are closed at weekends. Orders placed over the weekend are processed from the next working day. The order date is not counted: the following working day is day 1 for lead time calculations.
Can I cancel my order?
It depends on the goods and the reason for cancellation. We do not accept change of mind cancellations for cut to size or bespoke sheets and canopies made to your individual specifications. This exclusion applies once the contract is formed, even before cutting or manufacture begins, and does not remove rights for faulty, incorrect or misdescribed goods or our failure to meet the contract.
For eligible consumer purchases made online, by telephone or by email, including eligible stock length and packeted accessories, the cancellation right begins when the contract is made and ends 14 days after the day you receive the goods. For one order delivered in separate parts, the period runs from receipt of the last item. Tell us within that period, then send the goods back within 14 days after telling us. Preparation, dispatch or route allocation does not remove that right.
Other change of mind cancellations require our written agreement. See our Returns and Cancellations Policy and Terms and Conditions for eligibility, return costs, any administration fee and refunds. Email [email protected] with your order number and the items and quantities involved.
Can I collect instead?
Collection may be arranged with us. Allow at least 3 working days for preparation and wait for written confirmation of readiness and your collection slot. See our Collections Policy for the address, identification requirements and carrier arrangements.
