Nationwide UK Delivery Service
At The Polycarbonate Store, we provide a dedicated nationwide delivery service for polycarbonate sheets, roofing materials, glazing bars, solid sheets, and accessories throughout mainland UK.
Delivery Information
Most orders delivered to areas shown as South, North (1), North (2), London North, London South on our delivery map are delivered within 3–10 working days, subject to: stock availability, product type, order volume, delivery location.
Extended Delivery Areas: Deliveries to areas shown as Scotland, Devon, South Coast, Wales, North Wales on our delivery map are typically delivered within 7–14 working days due to the additional distance and route scheduling requirements.
Evolution Canopies: These are manufactured to order and have a typical lead time of 2–4 weeks from the date of order confirmation.
Additional Lead Times: Certain bespoke, made-to-measure, or special-order products may require additional lead time beyond the estimates shown above. Remote delivery locations may also be subject to extended delivery schedules. All delivery dates and lead times are provided as estimates only and cannot be guaranteed unless specifically agreed in writing.
Post Code Exclusions: Deliveries to certain mainland UK postcode areas may be subject to extended lead times due to their location. Affected postcode areas include: TR, SA, LD, SY, LL, PA, PH, IV and KW. Unfortunately, we are unable to deliver to: Guernsey (GY postcodes), Northern Ireland, Republic of Ireland, Offshore UK islands, Jersey (JE postcodes).
If your delivery address falls within one of these postcode areas, we strongly recommend contacting our office before placing an order online. This allows us to confirm delivery availability and provide an estimated delivery timeframe.
How Our Delivery Service Works
Unlike many online suppliers, we do not use third-party courier networks for sheet materials. All deliveries are carried out using our own dedicated fleet of vehicles, allowing us to provide a more reliable and specialist delivery service for polycarbonate sheets, glazing bars, roofing materials, acrylic sheets, and accessories.
We offer a simple flat-rate delivery charge of £30.00 including VAT to mainland UK addresses. The delivery charge remains the same regardless of: sheet size, order value, number of items ordered, order volume. This means whether you are ordering a single sheet or a large roofing project, the delivery charge remains fixed.
Delivery Scheduling
Once your order has been processed and scheduled, we will email you with your dispatch date and delivery information. This is our standard delivery process, and we kindly ask customers not to contact us for delivery updates prior to receiving this notification. Please note that delivery dates are allocated according to our delivery routes and vehicle schedules.
Most orders are delivered within 3–10 working days, depending on stock availability, product type, order size, and delivery location. Our weekly routes are typically delivered in 7-14 working days.
On The Day Of Delivery
Our drivers operate across a wide geographical area and deliveries are typically made between 7:00am and 7:00pm. As deliveries are route-based, we are unable to provide precise delivery times. We recommend ensuring that someone is available throughout the day to receive the goods.
If the driver encounters delays, access issues, traffic disruption, vehicle breakdowns, or any other circumstances that may affect your delivery, we will always endeavour to keep you informed wherever possible.
Please ensure the telephone number provided with your order is correct and keep your phone available on the day of delivery, as the driver may need to contact you directly regarding access, unloading arrangements, or delivery instructions.
Delivery Route Allocation
Once your order has been scanned into our delivery system and allocated to a delivery route, the delivery date cannot be amended, postponed, cancelled, or rearranged. It is therefore essential that suitable arrangements are in place to receive the delivery on the scheduled date.
Assistance Required For Unloading
For all deliveries containing products exceeding 5m in length, sufficient manpower must be available on-site to assist with unloading. We operate a one-man delivery service, and our drivers cannot safely unload long-length materials without assistance. If you place your order online, please ensure suitable unloading assistance is available on the scheduled delivery date.
Kerbside Delivery Policy
All deliveries are made on a kerbside basis only. Drivers are not permitted to:
- Carry goods through properties and buildings
- Lift materials onto roofs or scaffolding
- Transport goods beyond the property boundary
Where a suitable safe place is available, goods may be left at the driver’s discretion. This cannot be guaranteed and remains entirely at the driver’s judgement.
Project Planning Information
Before placing an order online or requesting a quotation, we strongly recommend contacting our office to confirm that we deliver to your area and to obtain an estimated delivery timeframe. This will help you plan your project effectively and allow sufficient time for materials to arrive.
If your order is required for a specific project deadline, installation date, or time-sensitive application, you must make us aware of these requirements before placing your order. While we will always do our best to accommodate project schedules, delivery dates cannot be guaranteed unless expressly agreed in writing.
We strongly advise that customers do not arrange builders, installers, contractors, labourers, scaffolders, or any other tradespeople until the order has been delivered, thoroughly inspected, and checked against the order confirmation to ensure all items have been received in good condition.
Vehicle Sizes & Special Delivery Instructions
Our deliveries are carried out using a range of commercial vehicles, including 7.5-tonne and 18-tonne vehicles. If there are any access restrictions that may prevent vehicles of a certain size, height, width, or weight from reaching your delivery address, you must inform us before your order is processed and dispatched. This includes, but is not limited to:
- Narrow roads or lanes
- Weight restrictions
- Height restrictions
- Width restrictions
- Low bridges
- Tight turning circles
- Restricted access developments
- Construction sites
- Red routes or parking restrictions
Once your order has been processed, loaded onto a vehicle, and allocated to a delivery route, it may not be possible to accommodate special delivery instructions or alternative vehicle requests.
If you need to provide any additional delivery information, please contact us immediately so that the details can be passed to our transport team before your order is scheduled. Email: [email protected]
Failure to notify us of access restrictions or special delivery requirements may result in failed delivery attempts, delays, additional delivery charges, or the need for redelivery.
Frequently Asked Questions
Who can I contact for ETA requests?
For any estimated time of arrival (ETA) enquiries, please contact our customer service team. We will review your order status and provide an update where available once it has been processed and allocated to a delivery route. Email: [email protected]
Do I need to tell you about project deadlines?
Yes. If your order is required for a specific project deadline, installation date, or time-sensitive schedule, you must inform us at the point of enquiry or sale. While we will always do our best to meet requirements, delivery dates cannot be guaranteed unless confirmed in writing.
Do I need to inform you about access or delivery restrictions?
Yes. Any delivery restrictions must be declared before your order is processed. This includes, but is not limited to:
- Weight restrictions
- Width or height restrictions
- Low bridges
- Narrow access roads
- Congestion charge zones
- Restricted parking or permit areas
- Construction sites
- Limited turning space
Failure to provide this information may result in delays, failed deliveries, or additional charges.
Can my delivery be left in a safe place?
Where instructed, you may request that goods are left in a safe place. Please provide clear delivery instructions when placing your order. In some cases, goods may be left without a signature at the driver’s discretion, provided it is safe to do so.
Are delivery dates guaranteed?
No. All delivery dates and lead times are estimates only. While we aim to meet scheduled delivery windows, unforeseen circumstances may occasionally cause delays.
Will I be notified before delivery?
Yes. You will receive an email once your order has been scheduled for dispatch, confirming your estimated delivery date.
Can I speak to the driver before delivery?
We do not offer routine pre-delivery calls. However, drivers may contact you on the day of delivery if required. Please ensure both a mobile and landline number are provided where possible.
Do bank holidays affect delivery?
Yes. Public and bank holidays may impact delivery schedules and lead times. If your order is required for a specific date, please contact our team before placing your order.
What type of vehicles do you use for delivery?
We use a combination of delivery vehicles depending on route and order type. Most local deliveries are completed using 3.5-tonne vehicles, while longer-distance routes are typically completed using 18-tonne vehicles on scheduled weekly runs.
If an order cannot be accommodated on a scheduled route, it may be rolled over to the next available delivery day in your postcode area.
Are delivery times or drop numbers guaranteed?
No. Any delivery dates, drop numbers, or route schedules provided are estimates only and should not be treated as guaranteed time slots.
Do you offer delivery tracking or timed delivery slots?
We operate a one-man kerbside delivery service and deliveries are scheduled on a route basis. We can provide a tracking link for customers the day of delivery, however this is not live tracking.
What are “working days”?
Working days are defined as Monday to Friday, excluding weekends and public/bank holidays. Please note:
- Our office and warehouse are closed at weekends.
- Orders placed over the weekend are processed on the next working day (normally Monday, unless it is a bank holiday).
- The day an order is placed is not counted as a working day.
- The following working day is considered Day 1 for delivery lead time calculations.
All lead times are estimated and not guaranteed, although we always aim to dispatch and deliver as quickly as possible.
Can I cancel my order?
You may cancel your order for standard (non-bespoke) items, provided they have not been processed or cut to size. Key points:
- Bespoke, cut-to-size, or fabricated orders cannot be cancelled once processed.
- Standard sheet sizes and stock items may be eligible for cancellation if they have not yet been cut or prepared.
- If your order has already been processed but not cut, we may still be able to cancel it upon request.
- Cancellation requests must be made within 7 days of delivery.
- It is the customer’s responsibility to return goods in good condition.
Please refer to our full Terms and Conditions for complete details.
