TERMS & CONDITIONS

Please take your time to read this before making any purchase. If you have any questions regarding our policies or any other part of our site, products and services that we offer, then please do contact us.

If you would like to get in contact with one of our team members please use the following method:

Office: Mon – Fri 8am – 6pm.

The Polycarbonate Store, UNIT A, Lombard House Belvoir Road Coalville LE67 3PN

Company No: 10446848

PLACING AN ORDER:

When placing an order through us please make sure that you are legally able to, that you are over the age of eighteen, and that you are the card holder. When you place an order a contract is created that is binding and once accepted, we cannot be held responsible for any additional changes, if the job has commenced. Changes to the original specification of a contract after the work has commenced may be subject to modification costs. You will be notified of any extra costs before any new modifications take place.

RETURNS & CANCELATIONS:

Custom cut to size orders cannot be cancelled if the products have already been produced. This is because these bespoke made products and are made specifically to meet your needs and cannot be re-sold. Products are at your risk from the time of delivery and you will be responsible for the goods.

PRICES & PAYMENTS:

Prices may change at any time; this will not affect any orders that have already been paid for. Payment, for all orders must be paid by a Credit or Debit Card, PayPal or bacs. All orders placed with www.thepolycarbonatestore.co.uk or by Invoice require full payment at the time of purchase prior to any work being carried out, unless you have an account. Payment for goods shall be as specified, in the buying contract. All products shall not pass to the buyer until they have been paid for in full, unless supplied to a Limited company at The Creative Fabrication Limiteddiscretion. 

DESCRIPTIONS & IMAGES

We do our best to detail all products as clearly and as closely as we can. We use photographed images of the product items as an example only. Some colours may vary due to stock levels, however we will always try to match them as closely as possible to the images on display.

DESIGNS AND COPYRIGHT:

All text, graphic designs, images and photographs used on this website / through the design process by email may not be copied without prior permission in writing from The Creative Fabrication Limited.

DELIVERY:

Please note that dispatch times may take longer during busy periods especially at Christmas. We make all products to order – please understand that most orders take 3 to 5 working days to produce – allow further time for the products to be delivered to you. You can pick the shipping method that suits you best at the checkout.

Delivery cost will depend on the item ordered. Delivery may either be by courier or pallet. Cost will also depend on the customer location.

Our delivery lead time will vary depending on the order. However we aim between 7-10 working days.  The courier will also depend on the order, we work with many couriers making sure the right one delivers your goods. These vary from UK Mail, TNT and other pallet couriers. We accept no responsibility for any late deliveries which incur charges to our customers. It is advised that you receive the Plastic before arranging labour.

DAMAGES & MISSING ITEMS

Any Damages or missing items/shortages  must be reported with 48 hours of delivery either via phone call or email  – sometimes photo evidence of damages may be required.